Refund policy

Return Policy

At Brooke Ashley Co., our customers are our top priority and are at the heart of what we do! If you need to return, exchange, or report a damaged item, please reach out to us as soon as possible—we’re here to assist you! Below, you'll find our policies for returns, exchanges, and reporting damaged items.

We apologize for any inconvenience, but please note we do not offer refunds to the original payment method. However, we do provide store credit and exchanges. You have 3 weeks (21 days) from the date of purchase to initiate a return or exchange. Once you receive your items, please try them on and return any unwanted items within that 3-week window. Unfortunately, we can not offer store credit or exchanges if we do not receive your items within the 3-weeks.

To process a return or an exchange, please contact us at brooke.ashley.company@gmail.com. This ensures we can assist you directly and track your return or exchange. If you are exchanging an item, please include the new size you’d like when you contact us.

To be eligible for store credit or an exchange, your item must be returned with tags attached and in the same condition as you received them—unused and unworn. 

Store Credit:

Regular-priced items are only eligible for store credit. Store credits will be sent to their preferred contact method (email or phone number) provided at checkout. Please note the cost of shipping and taxes will be deducted from the store credit amount.

Exchanges:

Regular-priced items are also only eligible for size exchanges. When we receive the item, we will ship the correct size to you at no extra charge. If the size you are requesting is out of stock, we will issue store credit for the amount of the exchanged item.

Final Sale Items:

All sale items are final sale and can not be returned for store credit or exchanges. Additionally, gift cards, and accessories (jewelry, hats, etc.) are non-returnable.

Shipping Costs:

We do not cover shipping costs for store credit or exchange items. You’ll be responsible for the return shipping cost. However, we will cover the shipping for your new item sent back to you.

Damaged or Incorrect Items

We understand that sometimes items may get damaged, or you might receive the wrong item. Upon receiving your items, please inspect them immediately. If there's an issue, contact us right away so we can make it right for you, as we want to make your experience the best it can be!

For questions, or to begin your return or exchange process, please reach out to us at brooke.ashley.company@gmail.com.

Returns should be shipped to:
18302 Kaiti Dr
Lowell, IN 46356